Legal & privacy
Questions about our privacy policy, GDPR requests (access, correction, deletion), cookies or terms. For erasure and data export, your account page is faster (self-service); for other rights, email us.
Email us legalContact
Start with the FAQ. Is your question legal or payment? Email us.
For product and usage questions, you'll find most answers in our FAQ — faster than email. For legal escalations or payment issues you can email us directly — we read every message personally.
Start here for product and usage questions
Is this figure right? Which sources? How does the grant estimate work? What's in Pro? Something not behaving as expected? Our FAQ has worked-out answers — usually faster than email. For legal or payment questions, scroll to the email cards below.
Go to the FAQPayment & Pro
Issues with a Pro purchase, invoice needed on your VAT number, refund request, or questions about entitlements per project.
Email us paymentPrefer to email directly?
All questions land at contact@domireno.be. One address for every category — the buttons above just add a recognisable subject so we can triage faster.
What you can expect
- Personal reply — no call centre, no ticket number. Your email reaches a human who knows the product. Legal or payment questions take priority.
- Trilingual (NL/EN/FR) — we reply in the same language you write in. The tool itself is fully translated in all three.
- No advisory relationship — we answer product questions. We don't provide quotes, no architect or engineering advice, and no legal consultancy. See terms of use.
Looking for our formal address, company number or responsible publisher? That's on our legal notice.
Prefer just to start?
In five minutes you know whether your renovation fits your budget — no account, no email.
Start your project